PRIVACY POLICY

Effective Date: February 27, 2026
Last Updated: February 27, 2026

Fedes.ca (“Fedes”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and other applicable provincial privacy laws.

This Privacy Policy applies to our website(s), including www.fedes.ca and new.fedes.ca, and to our construction estimating services.

1. Who We Are

Business Name: Fedes.ca
Email: inquiry@fedes.ca
Phone: +1 (647) 449-3202
Address: 3615 Weston Road, Unit 1A, North York, Ontario, Canada, M9L 1V8

2. Scope of This Policy

This Policy explains how we collect, use, disclose, store, and protect personal information when you:

• Visit our website

• Request a quote or consultation

• Upload project files (drawings, plans, BOQs, specifications, etc.)

• Contact us by phone, email, forms, or other channels

• Subscribe to marketing or updates

3. Information We Collect

We may collect the following categories of information:

A. Contact and Identity Information

• Full name

• Company name

• Email address

• Phone number

• Project location details

B. Project and Service Information

• Architectural drawings

• Blueprints

• Specifications

• BOQs and takeoff-related files

• Notes, instructions, and project communications

C. Transaction Information

• Quote and invoice details

• Payment confirmation details (processed via third-party payment providers, where applicable)

D. Technical and Usage Information

• IP address

• Browser type and device information

• Referral pages, website interactions, and access timestamps

• Cookie and analytics data

E. Marketing Preferences

• Email/SMS opt-in status

• Communication preferences

• Unsubscribe/opt-out records

4. How We Collect Information

We collect information:

• Directly from you (forms, calls, emails, uploads, meetings)

• Automatically (cookies, analytics, server logs)

• From service providers or tools used to operate our business

5. Purposes for Using Personal Information

We use personal information to:

• Provide construction estimating and related services

• Prepare and deliver quotes, estimates, and project outputs

• Communicate about your requests, projects, and support

• Process billing and maintain records

• Improve service quality, website performance, and security

• Prevent fraud, misuse, and unauthorized activity

• Meet legal, regulatory, and contractual obligations

• Send service updates or marketing communications where permitted by law

6. Consent and Lawful Handling

Where required, we obtain your consent before collecting, using, or disclosing personal information.
By submitting information to us, you consent to collection and use consistent with this Policy and applicable law.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

7. Disclosure of Information

We do not sell personal information.

We may disclose personal information only as needed to:

• Trusted service providers (hosting, cloud storage, IT/security support, communications, analytics, payment processors)

• Professional advisors (legal, accounting, compliance)

• Government/regulatory authorities where required by law

• Other parties in connection with business transactions (e.g., merger, acquisition), with appropriate safeguards

All third-party processing is managed with contractual and security controls appropriate to the sensitivity of the data.

8. Cross-Border Processing

Your information may be processed or stored in Canada and, in some cases, other jurisdictions (including the United States) through trusted service providers.

When information is processed outside your province/country, it may be subject to lawful access requirements of those jurisdictions.

We use reasonable contractual and organizational safeguards for cross-border processing.

9. Cookies and Analytics

Our website may use cookies and similar tools for:

• Essential website functionality

• Performance measurement and analytics

• User experience improvements

You can control cookies through browser settings. Disabling certain cookies may affect website functionality.

10. Data Retention

We retain personal information only as long as necessary for identified purposes and legal requirements.

Typical retention periods:

• General inquiries/contact requests: up to 24 months after last interaction

• Project files and estimating records: up to 7 years after project completion

• Contracts, invoices, and accounting records: up to 7 years (or longer if legally required)

• Marketing consent/unsubscribe records: while active and for a reasonable compliance period after opt-out

• Security and system logs: up to 24 months

• Breach records: maintained in accordance with applicable legal requirements

When no longer required, data is securely deleted, anonymized, or destroyed.

11. Security Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to data sensitivity, including:

• Restricted access controls

• Secure transmission methods (e.g., encryption in transit where applicable)

• System monitoring and security practices

• Need-to-know internal access

• Secure backup and disposal procedures

No method of transmission or storage is 100% secure, but we continuously work to reduce risk.

12. Breach Response

If a privacy breach occurs, we assess risk and act under applicable law.

Where required, we will:

• Report eligible breaches to the Office of the Privacy Commissioner of Canada

• Notify affected individuals and relevant organizations

• Maintain breach records as required by law

13. Your Privacy Rights

Subject to legal limits and identity verification, you may request to:

• Access your personal information

• Correct inaccurate or incomplete information

• Withdraw consent (where processing is consent-based)

• Request deletion, where legally available

• Ask questions about how your information is handled

• Challenge our compliance through our Privacy Officer

We generally respond within 30 calendar days, or within the timeline permitted by law.

14. Additional Rights for Quebec and Other Jurisdictions

If you are in a jurisdiction with additional privacy rights (including Quebec), you may have additional rights under applicable law.

We will handle your request in line with the law that applies to your information and our activities.

15. Marketing Communications (Email/SMS)

If you opt in, we may send commercial electronic messages about our services.

You can unsubscribe anytime:

• Email: click unsubscribe in email communications

• SMS: reply STOP

We process unsubscribe requests in accordance with applicable law.

16. Children’s Privacy

Our services are intended for business/professional users and are not directed to children under 16.

We do not knowingly collect personal information from children under 16.

17. Third-Party Links

Our website may include links to third-party websites.

We are not responsible for third-party privacy practices. Please review their policies separately.

18. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of our website/services after updates means you accept the revised Policy.

19. Contact Our Privacy Officer

For privacy requests, concerns, or complaints:

Privacy Officer
Fedes.ca
Email: inquiry@fedes.ca
Phone: +1 (647) 449-3202
Address: 3615 Weston Road, Unit 1A, North York, Ontario, Canada, M9L 1V8